Frequently Asked Questions

QUESTIONS? THIS FAQ WILL HELP YOU OUT

Can I take photos of the performance?

No, unless specifically advised otherwise. Unauthorised photograpy, video and audio recording is not permitted. This includes recording devices on cameras and mobile phones.

What is General Admission?

General admission means that the performance does not have allocated seating and patrons select their own seats as they enter the venue. If you have special accessibility requirements, please let the box office know at the time of booking and ensure you arrive at the venue 30 minutes prior to the show.

What do I do if my tickets get lost or stolen?

Tickets for reserved seating events may be re-issued to the original purchaser with appropriate identification. Please contact the box office for information regarding terms and conditions. Tickets for general admission events are unable to be re-issued.

Can I change my seats?

Where possible, tickets may be exchanged between seats at the same event at a charge of $3.75 per ticket. Please check with the box office for specific details on the show you have booked for. Conditions and fees will vary.

Can I swap my tickets to another show?

Some tickets may be exchanged between different performances of the same event. Please note that any exchange incurs a charge of $3.75 per ticket. Please check with the box office for specific details on the show you have booked for. Conditions and fees will vary.

Are my tickets refundable?

Tickets are non-refundable except in exceptional circumstances such as the cancellation of a performance. This is a standard, Australia wide policy that is in line with the Live Performance Australia Ticketing Code of Practice.

Read our full Ticketing T&C's HERE

How will I get my tickets if I book online or by phone?

If you book online or by phone you can choose whether to collect your tickets from the box office or have them emailed directly to you. Tickets can be collected between 10am-6pm Weekdays, or from an hour prior to the start of the show. At this time we are unable to post your tickets to you at this time.

Why does the box office take my details when I book tickets and what do they do with that information?

When you make a booking they will often ask for your name, address, phone number and/or email address. This information allows Theatre North staff to identify and contact you if an instance arises to issue an exchange or refund if the performance is postponed or cancelled. They are also then able to re-issue your tickets if they are lost or stolen. General admission tickets are unable to be re-issued.

Will I get better seats by booking over the phone, in person or through the Theatre North website?

All sales, regardless of the method of purchase, work on a real-time next best available basis. If you have a specific request or any special requirements, please call the box office directly on (03) 6331 0052 and they will do their best to accommodate you.

I've never been to the Princess Theatre. How do I pick the best place to sit?

When booking your tickets on the Theatre North website, you will be directed to a seating map and for many of the shows on sale you can select your preferred seat when booking. If you are booking over the phone or at the box office counter, the friendly staff will be able to give you a couple of seating options subject to availability. It is then your decision as to which seats you'd prefer.

How do I contact the ticketing Box Office?

Under normal circumstances, the Theatre North box office is usually open from 9am - 6pm Monday to Friday.

The Box Office is also open one hour prior to performances in the Princess Theatre.

Boxoffice can be contacted on (03) 6331 0052, or email boxofficemanager@theatrenorth.com.au

What if Launceston goes into Lockdown?

We don’t know what is going to happen after our border opens, so we must keep in mind that in the event of a lockdown the festival may be be postponed and all ticket holders can either retain their ticket for the rescheduled festival or obtain a refund.

You can read up on the most up to date Covid-19 restrictions and advice related to Tasmania and events in Tasmania here.

Do I need to be Vaccinated against Covid-19?

The latest media announcement by the Tasmanian Government and Department of Health have suggested a new policy of double vaccination requirements for all patrons entering licensed venues, events and festivals. This is due to be implemented on the 6th of December 2021. More Info here.

Why am I having trouble booking tickets online?

When a popular show first goes on sale there may be a high volume of traffic attempting to access the website, which may cause a delay in online ticketing availability. If you are attempting to buy last minute tickets online, you may find that online sales have closed but door sales will be available for last minute ticket buyers. In the event of a system error an explanatory message will appear on the screen. Note that you are given a limited amount of time (7 minutes) to complete your purchase - you must complete the transaction within this time. Please note that the online ticket service is unavailable during scheduled system backups between 11:30pm and 2am.

Ready to experience the magic of the 2023 Australian Musical Theatre Festival?

program RELEASED DECEMBER 2022